Customer Notices
We’ve Upgraded Our Online Bill Pay System
We’ve launched a new and improved online bill pay experience—making it easier to manage your account and payments. Now with no payment processing fees!
What This Means for You
All customers will need to create a new online account
Your previous login will not work in the new system
You can now view billing history, manage payments, and enroll in Auto Pay
4/13/26 Update:
8:13pm: Water service has been restored. We thank you for your patience!
7:13pm update: Crews are working as quickly as possible to restore water. All affected customers will receive an automated phone call when service is restored. We thank you for your continued patience.
The temporary interruption of water service on Monday, April 13th, for certain homes on Pine Vista Drive and Woodside Road will be longer than planned today. We expect to have water service restored by 7:00 PM today. Please know that our crew will remain onsite working until the project is complete and water service is restored today.
The start of the project was delayed by 2 ½ hours this morning due to a 2 ½ delay in power being turned off. We apologize for the inconvenience. If you need water today before service is restored, please contact our on-call personnel at 541-382-3029.
This is a complex major repair coordinated with Central Electric Cooperative. We will restore water service as quickly as possible once work is complete. We will call affected customers once water service has been restored.
Water and unmarked power lines buried in one trench present a major safety issue. Power will need to be de-energized to safely work in the area.
Title: Temporary interruption of water service on Monday, April 13th, from 8:00 AM – 4:30 PM, for certain homes on Pine Vista Drive and Woodside Road. Affected homes received a phone call and a notice at their door.
Date: April 13, 2026
Status: Complete
Description
Roats Water is replacing a water main valve in this area. This is a complex major repair in coordination with Central Electric Cooperative due to the discovery of unmarked live power lines.
Please plan ahead for showers, washing, flushing toilets, drinking water, etc. We apologize for any inconvenience.
The affected addresses are:
Pine Vista Drive: 20470, 20492, 20493, 20506, 20509, 20518, 20525, 20530, 20538, 20545, 20548, 20556, 20569, 20572, 20586, 20589, 20602, 20615, 20620, 20635, 20636, 20644, 20666 & 20689
Woodside Road: 60335 & 60345
Safety
The interruption of water service is not a health risk. Please avoid attempting to use your water service during this time to prevent debris in your service lines.
Questions?
Roats Water System Customer Service: 541-382-3029
Title: Temporary interruption of water service on Thursday, April 9th, from 8:00 am – 12:00 noon, for homes on Vassar Place. Affected homes received a phone call and a notice at their door.
Date: April 9, 2026
Status: Complete
Description
Roats Water is installing a new service connection in this area and will restore water service as quickly as possible once work is complete. Please plan ahead for showers, washing, flushing toilets, drinking water, etc. We apologize for any inconvenience.
Safety
The interruption of water service is not a health risk. Please avoid attempting to use your water service during this time to prevent debris in your service lines.
Questions?
Roats Water System Customer Service: 541-382-3029
Title: Temporary interruption of water service on Friday, March 27th or Monday, March 30th, from 8:00 AM – 4:30 PM, for certain homes on Pine Vista Drive, Ridgeview Drive East, and Woodside Road. Affected homes will receive a phone call and a notice at their door.
Date: March 27, 2026 or March 30, 2026
Status: CANCELLED
Description
Roats Water is replacing a water main valve in this area and experienced some unforeseeable complications with the project on Wednesday. The planned interruption of service will be delayed until either Friday or Monday. We will send out an update Thursday afternoon to the affected customers.
The affected addresses are:
Pine Vista Drive: 20470, 20492, 20493, 20506, 20509, 20518, 20525, 20530, 20538, 20545, 20548, 20556, 20569, 20572, 20586, 20589, 20602, 20615, 20620, 20635, 20636, 20644, 20659, 20666, 20683 & 20689
Ridgeview Drive East: 60280, 60300 & 60330
Woodside Road: 60335 & 60345
Please plan ahead for showers, washing, flushing toilets, drinking water, etc. We apologize for any inconvenience.
Safety
The interruption of water service is not a health risk. Please avoid attempting to use your water service during this time to prevent debris in your service lines.
Questions?
Roats Water System Customer Service: 541-382-3029
Title: Temporary interruption of water service on Thursday, March 26th, from 8:00 AM – 4:30 PM, for certain homes on Pine Vista Drive, Ridgeview Drive East, and Woodside Road. Affected homes should have received a phone call and a notice at their door.
Date: March 26, 2026
Status: CANCELLED
Description
Roats Water is replacing a water main valve in this area and will restore water service as quickly as possible once work is complete. Please plan ahead for showers, washing, flushing toilets, drinking water, etc. We apologize for any inconvenience.
The affected addresses are:
Pine Vista Drive: 20470, 20492, 20493, 20506, 20509, 20518, 20525, 20530, 20538, 20545, 20548, 20556, 20569, 20572, 20586, 20589, 20602, 20615, 20620, 20635, 20636, 20644, 20659, 20666, 20683 & 20689
Ridgeview Drive East: 60280, 60300 & 60330
Woodside Road: 60335 & 60345
Safety
The interruption of water service is not a health risk. Please avoid attempting to use your water service during this time to prevent debris in your service lines.
Questions?
Roats Water System Customer Service: 541-382-3029
Title:Reduced water pressure for homes on Woodside Loop, Tall Pine Avenue, Heritage Avenue, Pine Vista Drive (between Knott Road & Woodside Loop), Mayberry Court, Kingsberry Court, Ridge Heights, and Springtree Court.
Date: February 13 - April 17, 2026
Status: Active
Description
Due to a broken valve in a water main, a temporary reduction in water pressure may be noticeable in the area for the next few weeks. We have made necessary adjustments in the system to ensure that water service remains available to all customers. Our crew will make the needed repair as soon as possible. We apologize for any inconvenience.
The affected area includes: Woodside Loop, Tall Pine Avenue, Heritage Avenue, Pine Vista Drive (between Knott Road & Woodside Loop), Mayberry Court, Kingsberry Court, Ridge Heights, and Springtree Court.
Safety
The reduced pressure is not a health risk.
Questions?
Roats Water System Customer Service: 541-382-3029
Title: Woodside Ranch – Temporary Air in Water
Date: February 6, 2026
Status: Resolved
What happened
Water lines in Woodside Ranch may contain air as a result of water being turned back on upon completion of maintenance and repair work today.
What you may notice
Brief spurts of air at faucets for the next few days that should diminish over the weekend.
Cloudy or fizzy-looking water that clears from the bottom up in a glass - that’s dissolved air escaping.
Aerated water, or water that is mixed with tiny air bubbles, can enhance the flavors of minerals and other constituents in the water. This can sometimes lead to a metallic or sweet taste, depending on the mineral content.
What you can do
Run cold water for 1–2 minutes to help clear air in your home’s lines.
Call us if the issue persists Monday, February 9th.
Safety
The air bubbles are not a health risk.
Questions?
Roats Water System Customer Service: 541-382-3029
Winterization Tips
Cold weather is here! Make sure you are ready!
If you notice that your water meter box or backflow box do not have insulation inside, please contact us.
Have your sprinkler system blown out around the time of the first freeze (usually October). This prevents water that has settled in your irrigation lines from freezing and bursting pipes in your sprinkler system.
Disconnect water hoses from outdoor faucets & cover outdoor faucets with faucet insulators.
Install vent plugs in your foundation.
Know how to shut off your water in case of emergency.
If you use heat tape, check that it is plugged in and working. If you live in a mobile home, all of the piping under your house needs to be wrapped with heat tape to prevent the pipes from freezing during the cold winter months.
Consider leaving the heat on inside your home if you will be gone.
Consider shutting off your water if you will be gone for an extended period.
Please keep your water meter free of any obstacles. The meter needs to be accessible at all times for Roats Water System employees.
Remember, all plumbing past the water meter is the customer’s responsibility.
Contact us: 541-382-3029 Office hours: M – F, 9 AM – 2 PM. Water emergency service is available 24/7.
Title: Temporary Air in Water (Pump Overheat Resolved)
Date: October 24, 2025
Status: Resolved - Customers May Notice Air Bubbles For 2-3 Days
What happened
A pump overheated earlier this week, creating extreme heat and pressure changes that caused a small portion of water to temporarily vaporize into steam bubbles inside the pump. This can show up at the tap as harmless air bubbles.
What we’ve done
The affected pump has been removed from the system entirely.
Roats Water System crews are flushing water lines in the Mountain High neighborhood to help release the remaining air.
Out of an abundance of caution, water quality samples were collected and analyze. The water samples were returned from the lab as negative. Your drinking water is safe to consume.
Safety
The air bubbles are not a health risk.
This issue is not connected in any way to recent irrigation blow-outs.
What you may notice
Cloudy or fizzy-looking water that clears from the bottom up in a glass—that’s dissolved air escaping.
Brief spurts of air at faucets during flushing.
Aerated water, or water that is mixed with tiny air bubbles, can enhance the flavors of minerals and other constituents in the water. This can sometimes lead to a metallic or sweet taste, depending on the mineral content.
What you can do
Run cold water for 1–2 minutes to help clear air in your home’s lines.
If discoloration occurs during nearby flushing, run cold water for several minutes; it should clear.
Questions?
Roats Water System Customer Service: 541-382-3029