We welcome you as a customer to our water service. Our normal office hours are 9:00 am to 2:00 pm Monday through Friday.
You may call us during business hours at 541-382-3029 with any questions you may have.
Should you have a water emergency, call 541-382-3029 anytime and you will be given further instructions.
We recommend that you familiarize yourself with how to shut off your water in case of an emergency leak. Furthermore, we suggest you install a gate valve for this purpose, if you don't already have one.
Our billing date is the 22nd of each month, and payment is due on the date printed on each bill. It is the customer's responsibility to insure that a bill is received each month.
If payment is not received by 2:00 pm on the due date, a 1.8% monthly interest charge is made on the past due amount and you will receive a final notice with a shut off date.
Payment must be received in the Roats Water System office before the shut off date or service will be disconnected. Please allow adequate time for mailing payments.
In case of hardship, you may contact our office to inquire about an extended payment contract. This needs to be done before your account becomes delinquent.
In the case of vacations or absences, please contact our office in advance to make the necessary arrangements.
YOU ARE RESPONSIBLE FOR WATER SERVICE IN YOUR NAME UNTIL YOU CANCEL YOUR ACCOUNT. Roats Water System requires at least five days notice to cancel an account.
Thank you and please do not hesitate to contact us with any questions.