• As a customer of Roats Water System, you have certain rights and responsibilities. The water company's main responsibility is to provide you with reliable service at rates approved by the Public Utility Commission (PUC). Your responsibilities are to pay for the services you use, not to damage or tamper with the water company's facilities, and to notify the company if you move, if you wish to change your service or if you have a problem.

    The following are descriptions of additional rights and obligations:

    DEPOSITS
    The water company will ask you to pay a deposit, and you may have the right to pay it in multiple installments.

    THIRD-PARTY NOTICES
    You have the option to ask that another person receive your bills and notices if you are unable to receive or understand those bills and notices.

    DISCONNECTION NOTICES
    Before the water company can disconnect your service, the company must notify you. Written notice must be provided at least 5 days before service is to be disconnected. The company must also try to contact you on the day the disconnection is scheduled.

    PAYMENT PLANS
    If you are unable to pay your water bill for a period of time and the company intends to shut off your service, you may be able to enter into a special payment agreement with the water company to pay the overdue amount over a period of time.

    LATE CHARGES
    Customers are responsible for paying their water bills ON TIME. If payments are received in our office after the due date, the company may add a late payment charge of 2.4%.

    RESOLVING DISPUTES
    If you have a dispute with the water company that is not resolved by contacting the company, the PUC's Consumer Services Division is available to help you at 1-800-522-2404.

    CONSUMER ORGANIZATIONS
    If you wish to contact one of several organizations that offer help to consumers, the PUC Consumer Services Division maintains a list of organizations and how to contact them. That list is available by calling 1-800-522-2404.

    QUESTIONS
    If you have questions, please contact Roats Water System at 541-382-3029.

  • Terms & Conditions for Text Message and Email Opt-In

    By providing your mobile phone number and/or email address, you consent to receive communications from Roats Water System regarding your water service account, service updates, outage notifications, billing reminders, and other important information.

    1. Consent

    By opting in, you agree to receive periodic text messages (SMS) and/or emails from Roats Water System. Consent to receive these messages is not a condition of service.

    2. Frequency

    Message and email frequency may vary depending on service needs, such as emergency alerts, billing notices, and seasonal updates (e.g., irrigation schedules, winterization reminders).

    3. Message & Data Rates

    Standard message and data rates may apply from your mobile carrier. Roats Water System is not responsible for charges incurred by your carrier.

    4. Opt-Out

    You may opt out of communications at any time:

    • Text Messages: Reply STOP to unsubscribe, or HELP for more information.

    • Emails: Click the unsubscribe link located at the bottom of any email.

    5. Privacy

    Your contact information will be used solely for communications related to Roats Water System services. We will never sell or share your information with third parties except as required by law. For more details, please review our [Privacy Policy].

    6. Support

    For assistance:

    7. Changes to Terms

    Roats Water System reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of communications constitutes acceptance of those changes.

  • Privacy Policy Add-On: Customer Communications

    1. Information We Collect

    When you provide your mobile phone number or email address to Roats Water System, we collect this information for the purpose of sending you communications related to your water service, such as billing notices, service updates, outage notifications, and seasonal reminders.

    2. How We Use This Information

    We will use your phone number and/or email address solely for:

    • Account-related communications

    • Service notifications (planned outages, irrigation schedules, etc.)

    • Emergency alerts affecting your water service

    • Customer service follow-ups and reminders

    3. Sharing of Information

    Roats Water System does not sell, rent, or share your contact information with third parties for marketing purposes. Your information may only be shared as required by law or to facilitate communication through secure third-party platforms such as CallHub, which adhere to strict data protection practices.

    4. Retention

    Your contact information will be retained as long as your account remains active, or until you opt out of communications.

    5. Opt-Out Options

    You may withdraw your consent at any time:

    • For text messages: Reply STOP to unsubscribe.

    • For emails: Use the unsubscribe link in the footer of any message.

    • You may also contact our office directly to update your preferences.

    6. Security

    We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.